Account Management

  • Billing and Subscription Plans

    What if Iā€™m on a monthly plan - how do the payments work? Monthly subscriptions are billed automatically every month, for the subscription amount, until the subscription is canceled. What if Iā€™m on an installment plan - how do the payments work? Our installment plans have a set amount o...
  • Cancel Subscription

    How do I cancel my payments on NURSING.com? You can cancel your subscription anytime from directly inside your account. šŸ’” How To: Log into your NURSING.com Account Click HERE Scroll down, then select the subscription you want to cancel and click "Cancel" To verify your account is cancel...
  • Cancel Subscription Signed Up Via the App Store (Apple Users)

    How do I cancel my NURSING.com subscription that I signed up for through Apple? Please note that this method of cancellation will only work if you signed up for your NURSING.com subscription via the App Store. If you signed up directly from our site, please follow these instructions instead....
  • Can I Pause My Payments?

    Ā  Can I Pause My Payment? The system currently does not allow payments to be paused. šŸ˜„ In order to temporarily stop payments, you will need to cancel your subscription. Also, just a heads up...if you're on an installment plan and decide to resubscribe a bit down the road, cancelling your subs...
  • Change Email Address

    How do I change the email address linked to my NURSING.com account? How To: Log into your NURSING.com account In the upper right corner, click on your name, then click "Account" In the "Settings" tab, go to the Email field Update Email address, then scroll down the page and click the green ...
  • Change Password

    How can I change the password linked to my account? How To: Log into your account on NURSING.com In the upper right corner, click on your name, then click "Account" In the "Settings" tab, click the "Change Password" button Enter in your new Password, and then click the "Update Password" b...
  • Customer Support Phone Number

    Do you have a phone number I can call for Support? We're still a relatively small company, so we don't offer phone support at this time. But, typically, the best way for our Customer Success Team to help you out is by taking a little time to peek at your account and work through any question...
  • Discounts & Coupons

    Do you offer any discounts or promotions? Yes, we try to run promotions or discounts as often as possible! šŸ™Œ We send out all promotion information via email to our email subscribers. So, if you're already a subscriber, take a look at your email to see if you might have missed an email from Jo...
  • Email Address Linked to NURSING.com Account

    How do I see what email address is linked to my NURSING.com account? How To: Log into your account on NURSING.com In the upper right corner, click on your name, then click "Account" In the "Settings" tab, scroll to the "Email" field The email address linked to your account is listed in thi...
  • Finding My Apple Receipt

    How can I re-send a receipt from Apple? How To Re-Send Your Apple Receipt: Go to your Settings 2. Click on the arrow next your Avatar 3. Click on "Media and Purchases" 4. Select "View Account" 5. Select "Purchase History" 6. Click on "Total Billed" 7. Scroll to the bottom o...
  • Forgot Password

    I forgot my password. How do I reset my password? How To: Go to the login page, and click "Forgot Password?" Enter the email address linked to your account, and click "Reset Password" Check your personal email inbox for an email from NURSING.com If you're not finding it, make sure to check...
  • Getting Started

    What is the best way to use this system? Save Time and improve your grades with these 3 steps! Users report saving an average of 4 hours a week using NURSING.com while also increasing their lowest grade by 8 points and their GPA by half a point! &nbsp &nbsp 1. How to use NURSI...
  • How Do I Know if My Account Is Canceled?

    Is my account still active? How do I make sure that it's canceled? You should receive a Cancellation Confirmation email once you've successfully canceled your subscription, but another way to tell for sure is by looking at your Account. šŸ™Œ How To: Log into your NURSING.com account In the ...
  • How to Apply a Coupon Code

    I have a coupon code - how do I apply it to redeem my purchase? How To: Click or enter the link that NURSING.com has provided you Please make sure to use the link provided as this may result in you being charged Fill in your account and billing information Inputing your credit card is nece...
  • Mobile App Cancellation (Android Users)

    How do I cancel my mobile subscription through Android? You can cancel your subscription from right inside of your Google Play Store. Please note that this method of cancellation will only work if you signed up for your subscription via your Google Play Store. If you signed up via our site...
  • My Account

    How do I log into my account? Both your username or your email can be used to log into your account. In creating an account, you input what email you'd like to be associated with your account and you can also create a unique username. If a username is not created, your email will automati...
  • Payment Schedule

    How do I find out when my next payment is due? When you first sign up for a subscription, and after your $1, 3-day trial period ends, the 1st payment will be processed, and each subsequent payment will be processed on the same day each month until cancellation or depending upon the terms of y...
  • Refund Request

    Can I get a refund? Yes, if you reach out within 7 days since the payment was processed, you may be able to qualify for a refund. To request a refund: Please reach out to us directly at contact@nursing.com Provide the email address tied to your account or your transaction number, if ...
  • Unable to Login

    I can't login to my account. There are a couple different possible causes, and we are glad to help! Issue with your password - Just check out this article - Forgot Password Issue with your username - Just check out this article - Username Error Still can't login? Reach out to contac...
  • Unlink Facebook from Account

    How do I unlink Facebook as my account login? You can unlink your Facebook as your account login from right inside your account. How To: Log into your NURSING.com account In the upper right corner, click on your name to show the drop down menu, and select "Account" Scroll down to the "S...
  • Update Payment Method

    How do I update my payment method? How To: Log into your NURSING.com account In the upper right corner, click on your name to show the drop down menu, and select "Account" Next, click on the "Subscriptions" tab Click on the blue "Update" button under your active subscription Update your p...
  • Username Error

    What is my username? I can't login to my account. Let's get you back to studying ASAP I forgot my Username... The system is setup so that you can use EITHER your Username or your Email to login to your account. I tried using my email and that didn't work... Which email did you use...
  • What packages do you offer?

    Do you have a package that will work for my situation? We currently have 3 different plans on NURSING.com. You can view all the pricing and details HERE Because a few are designed like Payment Plans combined with a Cancel Anytime policy, our packages can be tailored to many different situ...